Refund & Cancellation Policy

At Spartan Check, we believe in transparent commercial practices and respecting our customers' rights. This policy outlines how subscriptions are managed, how you can cancel your service at any time, and under what conditions refunds or statutory withdrawals are granted.

1. Merchant of Record & Order Processing

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com, who also handles order-related inquiries and returns.

When you subscribe to Spartan Check, your purchase is processed by Paddle Payments Ireland Ltd (for customers within the European Union) or Paddle.com Market Ltd (for customers in the United Kingdom and other international regions). All orders, invoicing, global VAT and sales tax collection, and transaction handling are governed by Paddle’s Buyer Terms and Paddle’s Privacy Policy.

2. Subscription Cancellation

You can cancel your subscription at any time directly from the Billing settings in your dashboard:

  • Immediate Self-Service: Navigate to Settings > Billing in the Spartan Check HUD and click Cancel Subscription.
  • Retained Access: When you cancel, your subscription remains fully active until the end of your current prepaid billing period. You retain complete access to deterministic scans, shared AI credit balances, and vulnerability remediation tools during this time.
  • No Automatic Renewal: Upon conclusion of the prepaid cycle, your account automatically downgrades to read-only mode without any further renewal charges.

3. Statutory Right of Withdrawal (EU Consumers)

In compliance with Directive 2011/83/EU on consumer rights:

If you are a consumer residing within the European Union, you have the legal right to withdraw from your initial subscription contract within 14 calendar days from the date of purchase without giving any reason.

To exercise your 14-day statutory right of withdrawal, you may notify us at contact@hurelsoftware.com or reach Paddle Buyer Support directly via Paddle Buyer Support. Upon receipt of your valid withdrawal request, Paddle will reimburse all payments received from you within 14 days using the same means of payment used for the initial transaction.

4. Annual Plans & Commercial Contracts

For business and enterprise customers subscribing to annual commitments, custom deployments, or dedicated on-premise engines:

  • Annual subscriptions benefit from discounted volume pricing and reserved computational infrastructure.
  • Refund or termination requests on annual enterprise plans are handled in accordance with the specific provisions set forth in your executed Enterprise Service Agreement or Order Form.
  • If an annual contract is terminated for verified service-level unavailability (SLA breach) as defined in our contract, prorated adjustments will be calculated and remitted accordingly.

5. Payment Security & Data Protection

Spartan Check enforces a zero-knowledge financial security model. All payment methods (credit/debit cards, PayPal, wire transfers) are processed directly by Paddle under certified PCI-DSS Level 1 standards. Spartan Check never receives, inspects, or stores customer payment instrument numbers or CVV codes.

6. How to Contact Support

For billing inquiries, cancellation assistance, VAT invoice updates, or refund requests, you can contact either:

Last updated: September 2026